Journal of Service Research
eISSN:
15527379 | ISSN:
10946705 | Current volume: 28 | Current issue: 3
Frequency: Quarterly
Widely considered the world’s leading service research journal, the Journal of Service Research (JSR) is a must read to keep up with the latest in service research. Practical and readable, JSR offers the necessary knowledge and tools to cope with an increasingly service-based economy. JSR features articles by the world’s leading service experts, from both academia and the business world.
The Journal of Service Research offers an international and multidisciplinary perspective on the best management practices in:
- Service marketing
- Service operations
- Service human resources
- e-Service
- Economics of service
- Service information systems
- Customer satisfaction and service quality
- Global issues in service
JSR is sponsored by the Center for Excellence in Service at the University of Maryland’s Robert H. Smith School of Business.
This journal is a member of the Committee on Publication Ethics (COPE).
Submit your manuscript today at https://mc.manuscriptcentral.com/journsr
The mission of the Journal of Service Research is to be the leading outlet for the most advanced research in service marketing, service operations, service human resources and organizational design, service information systems, customer satisfaction and service quality, electronic commerce, and the economics of service. The journal is constructed to be international in scope, in keeping with the increase globalization of business; multidisciplinary, in keeping with how the best management is done; and relevant to the business world in a majority of its articles.
Editor-in-Chief
| Ming-Hui Huang | National Taiwan University, Taiwan |
Co-Editors
| Florian Von Wangenheim | ETH Zurich, Switzerland |
| Clay Voorhees | University of Alabama, USA |
| Martin Wetzels | EDHEC Business School, France |
Senior Editor of Marketing
| Werner Kunz | University of Massachusetts, Boston, USA |
Advisory Board
| Leonard Berry | Texas A&M University, USA |
| Mary Jo Bitner | Arizona State University, USA |
| Michael K. Brady | Florida State University, USA |
| Stephen W. Brown | Arizona State University, USA |
| Bo Edvardsson | Karlstad University, Sweden |
| Christian Gronroos | Hanken School of Economics, Finland |
| Kay Lemon | Boston College, USA |
| Parsu Parasuraman | University of Miami, USA |
| Adrian Payne | University of New South Wales, Australia |
| Linda Price | University of Wyoming, USA |
| Roland Rust | University of Maryland, USA |
| Benjamin Schneider | University of Maryland, USA |
| Jagdish Sheth | Emory University, USA |
| Steven Shugan | University of Florida, USA |
| James (Jim) Spohrer | IBM, USA |
| Valarie Zeithaml | University of North Carolina at Chapel Hill, USA |
Associate Editors
| Michael Ahearne | University of Houston, USA |
| Todd Arnold | Oklahoma State, USA |
| Seigyoung Auh | Thunderbird School of Global Management, USA |
| Tom Baker | The University of Alabama, USA |
| Sabine Benoit | Singapore Management University, Singapore |
| Markus Blut | Aston University, UK |
| Tilo Bohmann | University Hambug, Germany |
| Lisa Bolton | Penn State University, USA |
| Sterling Bone | Utah State University, USA |
| Tom Brown | Oklahoma State University, USA |
| Jennifer Chandler | California State University, Fullerton, USA |
| Jerome Cronin | Florida State University, USA |
| Ad De Jong | Copenhagen Business School, Denmark |
| Beibei Dong | Lehigh University, USA |
| Paul Fombelle | Northeastern University, USA |
| Katja Gelbrich | Catholic University Eichstätt-Ingolstadt, Germany |
| Yany Gregoire | HEC Montreal, Canada |
| Dwayne Gremler | Bowling Green University, USA |
| Anders Gustafsson | BI Norwegian Business School, Norway |
| Jens Hogreve | Catholic University of Eichstaett-Ingolstadt, Germany |
| Linda Hollebeek | Sunway University, Malaysia |
| Mark Houston | Texas Christian University, USA |
| Elina Jaakkola | Univeristy of Turku, Finland |
| P.K. Kannan | University of Maryland, USA |
| Mirella Kleijnen | Vrije Universiteit Amsterdam, Netherlands |
| Werner Kunz | University of Massachusetts, Boston, USA |
| Robert Kwortnik | Cornell University, USA |
| Bart Lariviere | Ghent University, Belgium |
| Barak Libai | Interdisciplinary Center Herzliya, Israel |
| Dominik Mahr | Maastricht University, Netherlands |
| James Maxham | University of Virginia, USA |
| Martin Mende | Arizona State University, USA |
| Vikas Mittal | Rice University, USA |
| Andrea Ordanini | Bocconi University, Italy |
| Chiara Orsingher | Università degli Studi di Bologna, Italie |
| Amy Ostrom | Arizona State University, USA |
| Parsu Parasuraman | University of Miami, USA |
| Lia Patricio | University of Porto, Portugal |
| Roland Rust | University of Maryland, USA |
| Jagdip Singh | Case Western Reserve University, USA |
| Bernd Skiera | Goethe University Frankfurt, Germany |
| Tuure Tuunanen | University of Jyväskylä, Finland |
| Jenny van Doorn | University of Groningen, Netherlands |
| Yves van Vaerenbergh | KU Leuven, Belgium |
| Chris Voss | Warwick Business School, UK |
| Lars Witell | Karlstad University, Sweden |
| Nancy Wuenderlich | Technology Technische Universität Berlin, Germany |
Editorial Review Board
| Carl-Philip Ahlbom | University of Bath, UK |
| Lerzan Aksoy | Fordham University, USA |
| Matthew Alexander | University of Strathclyde, UK |
| Linda Alkire | Texas State University, USA |
| Eugene Anderson | Syracuse University, USA |
| Tor Andreassen | NHH Norweigan School of Economics, Norway |
| Mathieu Béal | EMLYON Business School, France |
| Sharon Beatty | University of Alabama, USA |
| Leonard Berry | Texas A&M University, USA |
| Lance Bettencourt | Texas Christian University, USA |
| Vera Blazevic | Radboud University, The Netherlands |
| Chris Blocker | Colorado State University, USA |
| Liliana Bove | The University of Melbourne, Australia |
| Christoph Breidbach | University of Melbourne, Australia |
| Elizabeth (Lisa) Brüggen | Maastricht University, the Netherlands |
| Alex Buoye | St. John's University, USA |
| Cheryl Burke-Jarvis | Florida Atlantic University, USA |
| Riza Casidy | Macquarie University, Australia |
| Kimmy Wa Chan | Hong Kong Baptist University, Hong Kong |
| Wei-Lun Chang | National Taipei University, Taiwan |
| Helen Chun | Cornell University School of Hotel Administration, USA |
| Tuck Siong Jonah Chung | ESSEC Business School, Singapore |
| Robert Ciuchita | Hanken School of Economics, Finland |
| Charles Colby | Rockbridge Associates, USA |
| Tracey Danaher | Monash University, Australia |
| Kate Daunt | Cardiff University, UK |
| Arne De Keyser | EDHEC Business School, Belgium |
| Thomas Dotzel | McGill University, Canada |
| Andreas Eggert | University of Paderborn, Germany |
| Andreas Eisingerich | Imperial College London, UK |
| Amber Epp | University of Wisconsin-Madison, USA |
| Ray Fisk | Texas State University, USA |
| Andrea Flynn | University of San Diego, USA |
| Olivier Furrer | University of Fribourg, Switzerland |
| Andrew Gallan | Florida Atlantic University, USA |
| Mike Giebelhausen | Clemson University, USA |
| Spiros Gounaris | University of Strathclyde, Scotland |
| Dhruv Grewal | Babson College, USA |
| Markus Groth | UNSW Sydney, Australia |
| Thorsten Gruber | Loughborough Univeristy, UK |
| Colleen Harmeling | Florida State University, USA |
| Lloyd Harris | University of Manchester, UK |
| Greg Heim | Texas A&M University, USA |
| Alex Henkel | Open University of The Netherlands, Netherlands |
| Ronald Hill | American University, USA |
| Charles Hofacker | Florida State University, USA |
| Maria Holmlund-Rytkönen | Hanken School of Economics, Finland |
| Jonas Holmqvist | KEDGE Business School, France |
| Carol Jones | University of Alabama, USA |
| Brett Josephson | George Mason University, USA |
| Sertan Kabadayi | Fordham University, USA |
| Ingo Oswald Karpen | Business and Design Service Research Center, Sweden |
| Ujwal Kayande | Melbourne Business School, Australia |
| Timothy Keiningham | St. John's University, USA |
| Carol Kelleher | Cork University, Ireland |
| Jan Kietzmann | University of Victoria, Canada |
| Kaisa Koskela-Huotari | Stockholm School of Economics, Sweden |
| Christian Kowalkowski | Linköping University, Sweden |
| Per Kristensson | Karlstad University, Sweden |
| Piyush Kumar | University of Georgia, USA |
| Justin Lawrence | Oklahoma State University, USA |
| Sarah Leroi-Werelds | Hasselt University , Belgium |
| Jiun-Sheng Chris Lin | National Taiwan University, Taiwan |
| Paul Maglio | University of California, Merced, USA |
| Anna Mattila | Pennsylvania State University, USA |
| Janet McColl-Kennedy | University of Queensland, Australia |
| Bulent Menguc | Kadir Has University, Turkey |
| Matthew Meuter | California State University, Chico, USA |
| Ryan Mullins | Clemson University, USA |
| Christopher Newman | University of Mississippi, USA |
| Gaby Odekerken - Schröder | Maastricht University, the Netherlands |
| Paul Patterson | UNSW Sydney, Australia |
| Harrison Pugh | University of North Carolina, USA |
| Stacey Robinson | University of Alabama, USA |
| Anne Roggeveen | Babson College, USA |
| Holger Roschk | Aalborg University, Denmark |
| Tobias Schaefers | Copenhagen Business School, Denmark |
| Jeroen Schepers | Eindhoven University of Technology, Netherlands |
| Javier Sese | University of Zaragoza, Spain |
| Piyush Sharma | School of Marketing, Curtin University, Australia |
| Steven Shugan | University of Florida, USA |
| K Sivakumar | Lehigh University, USA |
| Per Skalen | Karlstad University, Sweden |
| Jeffrey Smith | Virginia Commonwealth University, USA |
| Phyra Sok | Monash University, Austalia |
| James (Jim) Spohrer | IBM, USA |
| Jill Sweeney | University of Western Australia, Australia |
| Chuanyi Tang | Old Dominion University, USA |
| Crina Tarasi | Central Michigan University, USA |
| Gary Thompson | Cornell University School of Hotel Administration, USA |
| Yelena Tsarenko | Monash University, Australia |
| Michael Tsiros | University of Miami, USA |
| Wolfgang Ulaga | INSEAD Europe Campus, France |
| Steve Vargo | University of Oklahoma, USA |
| Sajeev Varki | University of South Florida, USA |
| Katrien Verleye | Ghent University, Belgium |
| Giampaolo Viglia | University of Portsmouth, UK |
| Francisco Villarroel Ordenes | LUISS Guido Carli University, Italy |
| Tillmann Wagner | WHU – Otto Beisheim School of Management, Germany |
| Jochen Wirtz | National University of Singapore, Singapore |
| Lars Witell | Karlstad University, Sweden |
| Kristina Wittkowski | Aalto University, Finland |
| Jeremy Wolter | Auburn University, USA |
| Fan Xiucheng | Fudan University, China |
Editorial Manager
| Tassilo von Bohlen und Halbach | National Taiwan University, Taiwan |
Manuscript submission guidelines can be accessed on Sage Journals.