Preface
Acknowledgments
Chapter 1: Defining Management and Organization
Identifying An Organization
For-Profit and Nonprofit Organizations
What Are Criminal Justice Organizations?
References And Suggested Readings
Chapter 2: Open Versus Closed Systems
Closed-System Models: The Classical Perspective
Changing Face Of The Criminal Justice System-Need For A Learning Organization
References And Suggested Readings
Chapter 3: Service Quality Approach
The Role Of Services In An Economy
Characteristics Of Services
Customer Involvement In The Criminal Justice System
Measuring Service Quality
Scope Of Service Quality In The Criminal Justice System
References And Suggested Readings
Chapter 4: Environmental Influences
Funding In Criminal Justice
Technology In Criminal Justice
Cultural And Demographic Issues
References And Suggested Readings
Chapter 5: Conflict, Power, And Ethical Issues
Ethical Decision Making/Institutional Racism
References And Suggested Readings
Chapter 6: Motivation
Motivation And Performance
Workplace Design To Promote Motivation
References And Suggested Readings
Chapter 7: Leadership
Leadership Versus Management
Contingency Theories Of Leadership (Situational Leadership Models)
Transactional Leadership Theory
New Wave Of Change Leadership Theories
Leadership And The Criminal Justice System
References And Suggested Readings
Chapter 8: Communication
Organizational Needs Fulfilled By Communication
Interpersonal Communication
Organizational Communication
Technology Interface For Better Service Quality
References And Suggested Readings
Chapter 9: Police Administration
Brief History Of Policing
Organization And Structure Of Police Departments
Community Policing: The Opportunity To Provide Quality Services
References And Suggested Readings
Chapter 10: Courts
Federal Court Organization
Theories Of Judicial Decision Making
Goals Of The Juvenile Court
References And Suggested Readings
Chapter 11: Probation And Parole
Probation And Parole Officers
The Structure Of Probation And Parole
Issues Confronting Probation And Parole
Adaptations Made In Probation And Parole To Meet Client And Community Needs
References And Suggested Readings
Chapter 12: Prisons, Jails, And Detention Centers
A Brief History Of Prisons In The United States
Correctional Facilities At The Federal Level
Correctional Facilities At The State Level
Centralization Versus Decentralization In Prisons And Prison Systems
Organizational Structure Of Prisons
Correctional Facilities At The Local Level: Jails
Organizational Structure Of Jails
Issues Confronting Correctional Centers
References And Suggested Readings
Chapter 13: Private Security Management*
Development Of Private Security
Issues And Growth Of Private Security
Crime Trends And Security
The Aftermath Of September 11, 2001
Contract Versus Proprietary Services
Differences In Private Security And Public Law Enforcement
References And Suggested Readings
Chapter 14: Measuring Organizational Effectiveness And Service Quality
Application Of Customer Orientation Theory To Enhance Service Quality
Understanding The Dual Role Of Criminal Justice Services
Using QFD: Incorporating The Voice Of The Customer In Improving Service Quality
Designing Customer-Oriented Criminal Justice Services
Tools To Build Quality In The Criminal Justice Service Delivery Process
References And Suggested Readings
Appendix: Constructing QFD for Law Enforcement Services in Happymore
Index
About the Authors
